A career in customer service can be fulfilling and offer many opportunities to help others. Because many customer service jobs can be completed online or over the phone, there are several options for jobs in customer service that operate remotely. This might be ideal for you if you want to work from home and maintain some control over your work schedule, as many remote jobs allow for some flexibility in work hours. In this article, we explore eight remote jobs you can find in customer service.
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What is a remote job in customer service?
A remote job is any job that you can do from your own home. In customer service, many job titles require communication with customers over the phone or on digital platforms, such as email, chat rooms, or social media accounts. Because these duties can typically be performed at home with a phone and a computer, many customer service jobs are available as remote positions. There are usually several choices for remote jobs in customer service, as many companies experience high volumes of inquiries from customers who have questions or concerns about purchases they make.
Why choose a remote customer service job?
There are many reasons why someone might pursue a remote job in their field. One common reason is that remote jobs can help to build a healthy work-life balance, as they can sometimes offer the chance to have control over your work schedule. Remote jobs can also be ideal for candidates who experience chronic health conditions or who have young children because they allow employees to work from their own homes and remain nearby in case anything occurs at home that might need their attention.
Remote jobs typically give candidates the ability to work from wherever they please, as long as they can still perform their job duties, which can be especially beneficial to individuals who travel often.
8 remote jobs in customer service
Here are eight jobs in customer service that you can do from home:
1. Bilingual customer service associate
National average salary: $27,228 per year
Primary duties: A bilingual customer service associate is a customer service professional who can speak at least two languages fluently. Bilingual customer service associates can perform all the standard duties of a customer service representative, such as answering calls or emails from customers who have questions, but they can also help customers who speak a foreign language and might need additional help. In these cases, a bilingual customer service associate can translate questions from customers for other representatives to respond to and facilitate communication between customers and staff by interpreting communications in each language over the phone or in person.
2. Customer care specialist
National average salary: $34,895 per year
Primary duties: A customer care specialist is a customer service professional who focuses on answering questions from customers. Customer care specialists can take phone calls from customers to provide guidance on questions they have or to respond to their concerns. A customer care specialist might also communicate with customers through digital platforms, such as email or instant messaging, which they can do from their own homes.
3. Help desk analyst
National average salary: $43,308 per year
Primary duties: A help desk analyst is a professional who performs customer service duties for a company’s information technology department. Help desk analysts can communicate with customers over the phone or through emails and offer advice about how to install, use, and update different types of software or computer hardware. A help desk analyst can also refer customers to other IT professionals and specialists who might be more equipped to respond to their questions directly.
4. Technical support specialist
National average salary: $43,812 per year
Primary duties: A technical support specialist is an IT professional who helps customers with their software and hardware use. Technical support specialists can guide customers through installing new software, answer questions about the performance of a specific piece of hardware or software, and recommend hardware or software to customers who might need new technical equipment. Most of a technical support specialist’s job duties can be completed over the phone or on the computer, so there are typically several opportunities for remote work.
5. Client services associate
National average salary: $43,201 per year
Primary duties: A client services associate helps clients by responding to questions and offering information about specific details related to their accounts. This can include providing stock quotes, retrieving account balances, and notifying customers about missing paperwork or funds. Client services associates often work with brokers, advisory businesses, and other companies that interact with high volumes of clients frequently.
6. Customer service manager
National average salary: $45,442 per year
Primary duties: A customer service manager is a leader in customer service who leads a team of customer service representatives. Customer service managers can set goals for their team and monitor their progress, develop programs that promote customer retention and loyalty, and train new customer service representatives in their company’s procedures. Some customer service managers also engage in customer service tasks, such as responding to questions from customers on the phone or over email.
7. Virtual assistant
National average salary: $57,473 per year
Primary duties: A virtual assistant is a business professional who performs administrative tasks for clients. Virtual assistants can schedule meetings, take messages, and complete the responsibilities of a customer service department. Many virtual assistants work for companies or businesses and facilitate communication with customers by taking calls and responding to emails about customer service questions or concerns.
8. Technical support supervisor
National average salary: $69,581 per year
Primary duties: A technical support supervisor is responsible for overseeing a team of technical support representatives or associates. Technical support supervisors can train their team in information technology practices, monitor the work of engineering and IT staff to ensure customers receive the assistance they need, and observe installations and repairs to verify that they’re done correctly. A technical support supervisor might also work with specialists to respond to specific hardware or software challenges.
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